HelpYeti runs AI chat and email support for your store. Routine tickets get answered within minutes; tricky ones come to you with a short summary.
Get a free support auditWe test your store's chat and email like a real customer, time the reply, and send you a short write-up of what we found.
We connect an AI agent to your helpdesk (we recommend Gorgias for Shopify), write your help docs and replies, and test it before go-live.
The AI answers customers around the clock. A human reviews its answers and escalations, and you get a regular report.
"Where's my order?" answered with real tracking info pulled from your store.
Customers are walked through your return policy. Anything outside your rules goes to you.
Questions about codes, promos and checkout issues, answered the way you'd want.
Refund exceptions, upset customers and anything unusual get flagged to you with a summary.
One-time setup fee: $500. Month to month. Helpdesk and AI software fees are billed separately by your helpdesk provider.
If we don't cut your support workload in the first 30 days, you get your money back. No long contracts.
We set it up to be honest about being an assistant, and customers can always reach a human.
We usually recommend Gorgias for Shopify stores. If you already use another helpdesk, we'll look at whether it works.
They're escalated to you (or to our reviewer on higher plans) with a short summary, so you can answer quickly.
You do. The helpdesk account stays in your name and we work inside it as agents.
Yes. Plans are month to month, and the first 30 days are covered by our money-back guarantee.
We contact your store like a customer would, measure the response, and send you a short report with suggestions. No obligation.
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